Accessibility Statement

Declaration of accessibility

Compliance status

Almacenes Balboa has committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector.


This website applies the requirements of the UNE-EN 301549:2019 Standard, considering the exceptions of RD 1112/2018.


The website is designed for Responsive viewing, which is optimally displayed on tablet and mobile devices. On these devices it is optimized for viewing in the latest current versions of “Chrome for mobile”, “Firefox for mobile”, “Safari mobile”, “Opera Mini” and native Android browser.

The last accessibility review was made in August 2023.

This accessibility statement applies to the website managed by Almacenes Balboa.


The Almacenes Balboa website is partially compliant with RD 1112/2018 due to the exceptions and lack of compliance of the aspects indicated below.

Content not accessible

Lack of compliance with RD 1112/2018

The content listed below is not accessible due to the following (all of them are issues under review that will be improved in successive versions of the portals):

Some forms do not have the elements associated with them properly, but it will be reviewed.

Pending to indicate the change of language in the "English" link in the mobile version.

Preparation of this accessibility statement

This statement was prepared on August 9, 2023.

The method used to prepare the declaration has been a self-assessment carried out by the company itself.

Last revision of the declaration: August 09, 2023.

Observations and contact information

You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018) such as:

Report any possible breach by this website.

Convey other content access difficulties.

Formulate any other question or suggestion for improvement related to the accessibility of the website through the email or by calling 958 666 138


You can present:

  • A complaint regarding compliance with the requirements of RD 1112/2018.
  • A request for accessible information regarding:
    • Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4.
    • Content that is exempt from compliance with accessibility requirements for imposing a disproportionate burden.

In the request for accessible information, the facts, reasons and request that make it possible to verify that it is a reasonable and legitimate request must be clearly specified.

Communications, complaints and requests for accessible information will be received and processed by INCIBE through the Contact Form (Subject: "Accessibility of the web"). If, once a request for accessible information or complaint has been made, it has been rejected, the decision is not agreed, or the response does not meet the requirements set forth in article 12.5, the person concerned may initiate a claim.

Likewise, a claim may be initiated in the event that the period of twenty business days has elapsed without having obtained a response. The claim can be filed through the Generic Instance of the electronic headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as in the rest of the options included in Law 39/2015, of October 1, on the Common Administrative Procedure of Public administrations. Claims will be received and processed by the Ministry's Services Inspection Department.

Optional content

This website:

  • It has been designed adapting to current standards and regulations in relation to accessibility, complying with priority 2 (AA) verification points defined in the Web Content Accessibility Guidelines specification (WCAG 2.1)
  • It is optimized for the latest current versions of Chrome, Edge, Firefox, Safari and Opera.
  • It is designed for correct viewing in any resolution and desktop, tablet or mobile device (responsive design).
  • It has been made using HTML5 as markup language and CSS style sheets for its design.

In addition, continuous content auditing and review work is carried out to facilitate its interpretation and improve navigation through the web portal.

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